Refunds

If something went wrong

If you believe you are eligible for a refund, email holdthehour@gmail.com with the name used for the claim, the UTC hour, the order or payment reference if you have it, and why you are asking. You can also use the form below. We’ll review the request and reply. Sending it does not refund the payment by itself.

If the listing does not appear

After a paid claim is recorded, the approved name — and the logo, if one was supplied — should appear on that hour’s dial right away, even before the hour is live. If they have still not appeared within 24 hours, email holdthehour@gmail.com or use the form on this page. Sending a request does not refund the payment by itself.

If the listing appears after that, you can keep the hour as it is now shown. If you still ask for a refund and it is approved, that claim is taken off the public dial and out of public history, and any First 365 place awarded for that claim is withdrawn. The number is not reused. A later buyer who already holds the hour stays, at the price they paid.

Claim races

Two people can sometimes try to claim the same hour at nearly the same time. Only one claim can win at the current price. The first claim successfully recorded by Hold the Hour becomes the owner. A successful payment is not, by itself, ownership. If your payment succeeds but the claim cannot be recorded because the hour already changed, you do not hold the hour. That payment can be reviewed for a refund. Whop payments are not refunded automatically from this site. If a refund is approved, it is returned through Whop. The amount returned may be affected by processing, service, or currency-conversion charges that Whop or your bank does not return. You see the checkout total before you pay. Hold the Hour does not add a fee after payment.

Takeovers

If your claim successfully became the owner and was displayed, a later takeover is not normally refundable. You held the hour until someone paid the next takeover price. Takeovers are part of how Hold the Hour works. That is different from losing a claim race.

Processing and timing

Approved refunds are returned through Whop to the original payment method. Hold the Hour does not promise that processing, service, or conversion charges are always refunded or always kept. After a refund is started, about 7–10 business days is a typical estimate. Whop, the payment method, and your bank can change the timing. A payment that never collected money does not need a refund. You can write about a refund or another payment problem. The request is not limited to one kind of failure. Sending the form does not refund the payment by itself.

See also the rules.